Telephone answering services are not only used by very large companies such as BT but are also used by many start up companies. More and more Internet start ups realise that by outsourcing telephone answering they can grow their business and continue to keep costs low, having the benefits of freedom and lifestyle without the burden of taking on staff or premises. Click here to find out how you can benefit from an extra pair of hands

eph offers more than just telephone answering and message taking. Because we have an experienced team we can, for example, give pre or post sales to support to turn your prospects into clients and add to your customer service by providing a real person who can talk to your customers about your product. We can handle simultaneous calls the the same number so that you don’t miss calls and your clients don’t get the engaged tone.

Call 0118 952 6900 to find out how you can get a FREE 0845 or 0800 number with line rental from under £2 per month. As with all of our services there is no long term tie in, the number is yours to advertise your business.

Many small and medium sized companies employ a receptionist, but what happens when the receptionist has a break, or is stuck on a long call, is late, has to leave early, or is sick? Our clients find it more economical to have extra pair of hands take the call overflow than employ additional receptionists who may not have enough work to occupy them full time.

• Calls are answered in your company name

• You can specify how we talk to your customers

• We filter out nuisance calls

• Important calls can be transferred to your landline or mobile

• If you are driving or busy we send important messages by text to be handled when you are ready

• You prioritise your response to enquiries

• You can collect non urgent messages when you are ready

• We can send call details by phone, email, fax or text

Case Studies

Don’t lose important sales calls - As a Health and Safety Consultant, Philip is often on site, involved in assessments and audits. After only a week with eph he had 3 new business opportunities. “People just would not leave a message on my answer machine so I hadn’t realised how much business I was missing.” (Philip Wicks)

Don’t Lose Your Licence: The courier - “All pick up requests and enquiries are sent to my phone by text so that I don’t have to answer the phone while driving. This means that I can plan routes without having to pull over or risk points on my licence. I can also and research issues and get back to the client with an answer rather than saying I will have to look into it and get back to you.”

My customer service has improved significantly which is important in a highly competitive industry.” (Richard)

Dental practice reception overflow - Don’t lose calls or miss appointment cancellations, divert calls to us when your line or receptionist is busy. For example a patient calls to cancel an appointment we send you a text so that you can fill the appointment. Just one re-filled appointment per month could pay for the service!

Driveway Company - As the first point of contact eph captures prospect details and makes appointments for the surveyors who phone in specs and prices for quotations. We schedule jobs according to location and handle repair enquiries. Because we also keep books and prepare VAT returns the team just run their business without becoming bogged down in administration and wasting time traveling between sites and the office.

Architect Practice - Inbound calls are transferred to us when the receptionist is busy, away from her desk, off sick or on holiday. We handle basic enquiries or transfer calls to the individual architects.

Mobility Aid Sales - We handle all inbound pre and post sales calls, advising clients on products and prices on everything from walking sticks and life aids to scooters and beds. Urgent calls can be patched through to the owners of this internet only company, even when they are traveling abroad on business! “Absolutely brilliant service.” (Derek Malham)

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