Telephone answering
& secretarial services
- ...for small businesses
- It isn't always easy to answer your telephone when you are driving, on-site with a customer or simply working against a tight deadline or at a customer premises.
Your calls are handled and you are instantly updated via email or SMS, allowing you to concentrate on running and expanding your business.
We can also organise appointments, run events, liaise with customers and prepare documents, tenders and quotations. In effect we become a seamless extension to your company.
- ...for the larger firms
- When your usual secretary or operator is busy, at lunch, on holiday or sick we act as an emergency or overflow switchboard to transfer calls or handle calls for individual employees.
In an emergency we take your calls to act as an overflow or call centre to process orders online, record sales leads or handle general enquiries.
Avoid losing customers to engaged tones, voicemail or excessive wait times by keeping us on standby. Be prepared for the unexpected; use an extra pair of hands as part of your disaster planning strategy.
- How it works...
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Simply divert your calls to the number we allocate you whenever you like or select an 0845, 0800 or local area numbers to fit your advertising, customer relations or support strategy.
We handle your calls exactly as your receptionist, operator or customer facing staff would- your callers will not know the difference. Taking messages, transferring calls or dealing with clients - it's up to you.
How we can help
- You aren't charged for junk calls and wrong numbers which we filter out politely and efficiently.
- Your calls are answered in your company style using your company name - your caller will not realise they are speaking to a third-party. We think of and present ourselves as your employees.
- We can also help you promote your company with an 0800 number (making it free to call from a landline), 0845 (or other non geographic number) or additional local area numbers (allowing you operate locally to a greater number of people). This number remains your number.
- You receive messages instantly by email or SMS or we transfer calls to landlines or mobiles according to your preferences and the urgency of the call.
- All contact details are accurately recorded and stored on our database for future reference. We can ask callers any questions you like (e.g. how they heard about your company) and compile the results into an easy-to-read report.
- A polite, friendly, human voice ensures that no potential customers are lost; If you called a plumber and went through to voicemail, would you bother leaving a message or would you simply call the next one on the list?